Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you podsmall.com are searching for an awesome way to relax or kick back, try a cigarette.
As with any new business, you will have some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still not quite there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address on the next six months.
Besides an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.
One of the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. Besides hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.